Tuvuke Logo

Tuvuke

Empowering Dreams

Membership Agreement

Effective Date: November 8, 2024

1. Platform Overview

Tuvuke is a peer-to-peer funding and crowdfunding platform that connects global supporters with entrepreneurs and individuals in developing countries. Our mission is to empower dreams by providing access to capital through community-driven support, with no expectation of repayment.

Key Features:

  • Create funding campaigns for business, personal needs, education, healthcare, and social impact projects
  • Support entrepreneurs by funding campaigns with contributions of any amount
  • Build your peer circle by supporting others and receiving support in return
  • Community chat to connect, share, and grow together
  • Earn rewards through our referral program and video grants
2. Membership Types

Supporters

Anyone can register as a supporter to browse and fund campaigns. No verification required for contributing to campaigns.

Entrepreneurs / Campaign Creators

To create funding campaigns, users must:

  • Complete identity verification ($1 verification fee)
  • Upload required documents (ID, proof of residence, financial statement)
  • Complete the campaign creator application process
  • Receive admin approval before campaigns go live
3. Community Support Model

Peer Circle System: Tuvuke operates on a reciprocal support model. To maximize your campaign's success:

  • Support Others First: Users who fund at least 1 campaign can share their own campaigns in chat
  • Build Your Circle: Fund at least 2 campaigns to unlock chat room creation
  • Reciprocal Support: When you support others, they're more likely to support you back
  • Self-Funding Required: Campaign creators must be the first to fund their own campaign to show commitment
4. Payment and Fees

Verification Fee:

$1 one-time fee to verify your mobile money disbursement number

Platform Fees:

  • Supporters/Contributors: No fees for making contributions
  • Campaign Creators: Platform fee deducted from funded amount (disclosed before campaign approval)
  • Level Upgrades: Optional paid tier system with enhanced benefits

Payment Methods:

  • M-Pesa (Kenya) - Primary payment method
  • Card payments (temporarily unavailable)
  • Flutterwave integration

Disbursement:

Campaign funds are disbursed to the campaign creator's verified mobile money number within 1-3 business days after the campaign is marked as completed.

5. Self-Funding Policy
  • Maximum Amount: Self-funding must never exceed $40 USD per campaign
  • Non-Refundable: The self-funding amount is non-refundable under all circumstances, regardless of campaign outcome
  • Completed Campaigns: When a campaign is marked as completed, the campaign creator receives the total funded amount minus the self-funding amount they contributed
  • Purpose: Self-funding demonstrates the creator's commitment to their project and builds trust within the Tuvuke community
  • Required: Campaign creators must complete self-funding before their campaign goes live
6. Campaign Guidelines

Campaign Creators Must:

  • Provide accurate, truthful information about their funding needs
  • Upload clear photos of their business/project (minimum 3 photos)
  • Write a detailed campaign story (minimum 500 characters)
  • Be the first to fund their own campaign (self-funding requirement, max $40 USD)
  • Use funds for the stated purpose
  • Maintain communication with supporters

Prohibited Activities:

  • Creating fake or fraudulent campaigns
  • Misrepresenting the purpose of funds
  • Using platform for illegal activities
  • Creating multiple accounts to circumvent rules
  • Harassing or scamming other users
7. Community Chat Rules

Account Security - Important

ONLY the official Tuvuke Support Team can help with:

  • Login or password issues
  • Payment problems or missing funds
  • Account verification questions
  • Campaign approval status
  • Suspicious activity reports

⚠️ NO MEMBER is allowed to "help" another member with account issues. This is reserved EXCLUSIVELY for the official Tuvuke support team to prevent account hacking, credential theft, and financial fraud.

How to Get Legitimate Help:

  • Use the Support Ticket system in your Dashboard
  • Visit the Help Center for FAQs
  • Contact us through the official Contact Form

Penalty System:

  • 1st Violation: Warning + Message blocked
  • 2nd Violation: Warning + Message blocked
  • 3rd Violation: 180-day temporary ban
  • Repeated Violations: Permanent account ban
8. User Responsibilities

Account Security:

  • Maintain confidentiality of your account credentials
  • Notify Tuvuke immediately of unauthorized access
  • Provide accurate and up-to-date information

Due Diligence:

  • Supporters should review campaigns carefully before contributing
  • Understand that contributions are given to support entrepreneurs and are not expected to be repaid
  • Report suspicious or fraudulent campaigns immediately
9. Funding Disbursement and Disputes

How Funding Works:

Tuvuke is a peer-to-peer funding platform that facilitates connections between global supporters and campaign creators. Contributions made to campaigns are donations given freely to support entrepreneurs and individuals in developing countries. There is no expectation of repayment from campaign creators to supporters.

Campaign Disbursement: When a campaign is marked as completed, the campaign creator receives the total funded amount minus their self-funding contribution (which is non-refundable) and applicable platform fees. The self-funding amount never exceeds $40 USD.

Dispute Resolution:

  • Contact our support team for assistance with any disputes
  • Tuvuke will mediate disputes fairly and transparently
  • Final decisions on disputes rest with Tuvuke administration
10. Account Termination

Tuvuke reserves the right to suspend or terminate accounts for:

  • Violation of community guidelines or chat rules
  • Fraudulent activity or providing false information
  • Harassment or abusive behavior toward other users
  • Attempting to circumvent platform fees or rules
  • Creating fake campaigns or misusing funds

Users may request account closure at any time by contacting support. Active campaigns must be completed or cancelled before account closure.

11. Limitation of Liability

Tuvuke provides the peer-to-peer funding platform "as is" and makes no warranties regarding campaign success or user behavior. We are not liable for:

  • Disputes between supporters and campaign creators
  • Technical issues or platform downtime
  • Third-party payment processor failures
  • Inaccurate information provided by users
12. Privacy and Data Protection

Your privacy is important to us. We collect and use personal information as described in our Privacy Policy.

We collect:

  • Identity verification documents
  • Financial information for campaign funding
  • Communication data from chat and messages
  • Transaction history and payment data

We will never share your personal information with third parties without your consent, except as required by law or to process payments.

13. Changes to Terms

Tuvuke reserves the right to modify this Membership Agreement at any time. We will notify users of significant changes via email or platform notifications. Continued use of the platform after changes constitutes acceptance of the updated terms.

14. Contact Information

For questions, support, or to report violations:

Agreement Acceptance

By creating an account and using Tuvuke, you acknowledge that you have read, understood, and agree to be bound by this Membership Agreement. You also confirm that you are at least 18 years of age or have parental/guardian consent to use the platform.